Bitdefender false positive

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pocarrie
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Joined: Sun Aug 09, 2015 10:20 am

Bitdefender false positive

Post by pocarrie »

Hello, I use Muso v. 2.6.54 but I can't upgrade to v. 2.6.57. It appears a window with a security alert in which Bitdefender tells that the installation has been blocked because it represents a serious risk for computer security and the editor is "unknown".
Of course I've already tried to temporary disable all the functions of Bitdefender, but without results.
Is there a way to solve this?
thanks
Pompeo
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errore installazione Muso.jpg
musoware
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Re: Bitdefender false positive

Post by musoware »

Did you have bitdefender installed when you installed 2.6.54?
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pocarrie
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Re: Bitdefender false positive

Post by pocarrie »

yes
musoware
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Re: Bitdefender false positive

Post by musoware »

There's no fundamental change between 2.6.53 and 2.6.57 that should cause any security system to have any more concern. You may have to ask bitdefender support how to bypass its restrictions when you want to accept the risks - the only risk in upgrading muso is if you have downloaded it from a non-official source.
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pocarrie
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Re: Bitdefender false positive

Post by pocarrie »

I've already asked to Bitdefender support and I've already followed their instructions, by temporary disabling all functions of the software, but without results.
There's no choice where it appears the message above, the installation is blocked and that's all.
I've always downloaded the various versions of Muso from your official site, never from non-official source.
musoware
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Re: Bitdefender false positive

Post by musoware »

If it's bitdefender that is blocking the upgrade then I'd tell them their instructions didn't work. Muso itself can't bypass windows security. I can't purchase a digital certificate which might sidestep these warnings because the costs involved would mean Muso is no longer financially viable to develop & maintain - it's a very small scale project.
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pocarrie
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Re: Bitdefender false positive

Post by pocarrie »

With the latest Windows 10 April Update (v. 1803) the problem has been solved.
Now it still appears the warning message (see screenshot above), but there are two options ("to install anyway" and "not to install"), so it is possible to choose.
Now I've got the latest version (2.6.57) perfectly working.
musoware
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Re: Bitdefender false positive

Post by musoware »

OK thanks for letting me know, and sorry for these troubles, but I really see no way round it.
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