Problems with hierarchical view

[steveoat87]

I am able to form hierarchies. However, when I click on one of the entries, nothing happens. I can see the "hand", but when I click on the entry, it doesn't open.

Any suggestions on how to fix?

[musoware]

Please send me a screenshot with a muso2.log file (turning on diagnostics mode via the bug icon top right should start writing to this, and open up the folder where it is located).

[steveoat87]

Here is the screenshot and log file.

Bruce

| Th | Timestamp | Timing | Log Message
+----+--------------+---------+--------------------------------------------------------------------------------------------------------------------------------------------------------
| 01 | 03:20:41.588 | | muso version 2.6.39
| 01 | 03:20:41.588 | | Sunday, September 10, 2017 3:20:41 PM
| 01 | 03:20:41.588 | | Diagnostics turned on
| 01 | 03:20:41.611 | .023 | DEACTIVATE
| 01 | 03:20:59.725 | 018.115 | ACTIVATED
| 01 | 03:21:21.479 | 021.754 | SaveMusicDB start
| 01 | 03:21:21.571 | .092 | . no changes
| 01 | 03:21:21.632 | .061 | SaveMusicDB end
| 01 | 03:22:21.474 | 059.842 | SaveMusicDB start
| 01 | 03:22:21.534 | .061 | . no changes
| 01 | 03:22:21.595 | .061 | SaveMusicDB end
| 01 | 03:22:29.825 | 008.230 | DEACTIVATE
| 01 | 03:22:47.752 | 017.926 | ACTIVATED
| 01 | 03:22:53.999 | 006.248 | DEACTIVATE
| 01 | 03:23:21.465 | 027.466 | SaveMusicDB start
| 01 | 03:23:21.526 | .061 | . no changes
| 01 | 03:23:21.587 | .061 | SaveMusicDB end
| 01 | 03:23:31.829 | 010.242 | ACTIVATED
| 01 | 03:23:46.451 | 014.622 | DEACTIVATE
| 01 | 03:24:21.472 | 035.021 | SaveMusicDB start
| 01 | 03:24:21.536 | .064 | . no changes
| 01 | 03:24:21.600 | .063 | SaveMusicDB end
| 01 | 03:25:21.470 | 059.871 | SaveMusicDB start
| 01 | 03:25:21.531 | .061 | . no changes
| 01 | 03:25:21.593 | .061 | SaveMusicDB end
| 01 | 03:26:21.470 | 059.877 | SaveMusicDB start
| 01 | 03:26:21.552 | .082 | . no changes
| 01 | 03:26:21.614 | .062 | SaveMusicDB end
| 01 | 03:27:21.472 | 059.858 | SaveMusicDB start
| 01 | 03:27:21.534 | .062 | . no changes
| 01 | 03:27:21.596 | .061 | SaveMusicDB end
| 01 | 03:27:45.067 | 023.471 | ACTIVATED
| 01 | 03:27:46.254 | 001.188 | DEACTIVATE
| 01 | 03:28:07.698 | 021.444 | ACTIVATED
| 01 | 03:28:09.443 | 001.744 | DEACTIVATE
| 01 | 03:28:17.270 | 007.827 | ACTIVATED
| 01 | 03:28:17.999 | 0.729 | DEACTIVATE
| 01 | 03:28:21.466 | 003.467 | SaveMusicDB start
| 01 | 03:28:21.528 | .062 | . no changes
| 01 | 03:28:21.592 | .063 | SaveMusicDB end
| 01 | 03:28:48.176 | 026.585 | ACTIVATED
| 01 | 03:28:52.556 | 004.380 | DEACTIVATE
| 01 | 03:29:21.466 | 028.909 | SaveMusicDB start
| 01 | 03:29:21.544 | .079 | . no changes
| 01 | 03:29:21.606 | .062 | SaveMusicDB end
| 01 | 03:30:21.466 | 059.860 | SaveMusicDB start
| 01 | 03:30:21.528 | .061 | . no changes
| 01 | 03:30:21.589 | .061 | SaveMusicDB end
| 01 | 03:31:21.466 | 059.877 | SaveMusicDB start
| 01 | 03:31:21.529 | .062 | . no changes
| 01 | 03:31:21.592 | .063 | SaveMusicDB end
| 01 | 03:32:21.468 | 059.876 | SaveMusicDB start
| 01 | 03:32:21.535 | .067 | . no changes
| 01 | 03:32:21.597 | .062 | SaveMusicDB end
| 01 | 03:33:21.469 | 059.871 | SaveMusicDB start
| 01 | 03:33:21.531 | .062 | . no changes
| 01 | 03:33:21.592 | .061 | SaveMusicDB end
| 01 | 03:34:21.474 | 059.881 | SaveMusicDB start
| 01 | 03:34:21.536 | .063 | . no changes
| 01 | 03:34:21.605 | .068 | SaveMusicDB end
| 01 | 03:35:21.470 | 059.866 | SaveMusicDB start
| 01 | 03:35:21.532 | .061 | . no changes
| 01 | 03:35:21.597 | .065 | SaveMusicDB end
| 01 | 03:36:21.473 | 059.876 | SaveMusicDB start
| 01 | 03:36:21.534 | .061 | . no changes
| 01 | 03:36:21.595 | .061 | SaveMusicDB end
| 01 | 03:37:21.471 | 059.876 | SaveMusicDB start
| 01 | 03:37:21.536 | .065 | . no changes
| 01 | 03:37:21.597 | .061 | SaveMusicDB end

[musoware]

That log's not telling me much, did you try to click on one? Click on the little arrow to expand or the whole line to focus.

[steveoat87]

Yes I did and no results.

Here is a log representing my last few tries.

01 | 03:53:21.469 | 059.844 | SaveMusicDB start
| 01 | 03:53:21.530 | .061 | . no changes
| 01 | 03:53:21.591 | .061 | SaveMusicDB end
| 01 | 03:54:21.466 | 059.874 | SaveMusicDB start
| 01 | 03:54:21.527 | .061 | . no changes
| 01 | 03:54:21.587 | .061 | SaveMusicDB end
| 01 | 03:55:21.472 | 059.885 | SaveMusicDB start
| 01 | 03:55:21.534 | .062 | . no changes
| 01 | 03:55:21.595 | .061 | SaveMusicDB end
| 01 | 03:56:21.473 | 059.878 | SaveMusicDB start
| 01 | 03:56:21.534 | .061 | . no changes
| 01 | 03:56:21.595 | .061 | SaveMusicDB end
| 01 | 03:57:21.470 | 059.876 | SaveMusicDB start
| 01 | 03:57:21.531 | .061 | . no changes
| 01 | 03:57:21.593 | .062 | SaveMusicDB end
| 01 | 03:58:21.466 | 059.874 | SaveMusicDB start
| 01 | 03:58:21.527 | .061 | . no changes
| 01 | 03:58:21.588 | .061 | SaveMusicDB end
| 01 | 03:59:21.469 | 059.881 | SaveMusicDB start
| 01 | 03:59:21.537 | .068 | . no changes
| 01 | 03:59:21.598 | .062 | SaveMusicDB end
| 01 | 04:00:21.471 | 059.872 | SaveMusicDB start
| 01 | 04:00:21.532 | .061 | . no changes
| 01 | 04:00:21.594 | .062 | SaveMusicDB end
| 01 | 04:01:21.469 | 059.875 | SaveMusicDB start
| 01 | 04:01:21.530 | .061 | . no changes
| 01 | 04:01:21.592 | .061 | SaveMusicDB end
| 01 | 04:02:21.472 | 059.880 | SaveMusicDB start
| 01 | 04:02:21.534 | .062 | . no changes
| 01 | 04:02:21.595 | .062 | SaveMusicDB end
| 01 | 04:02:40.034 | 018.438 | ACTIVATED
| 01 | 04:02:53.717 | 013.684 | DEACTIVATE
| 01 | 04:03:16.597 | 022.879 | ACTIVATED
| 01 | 04:03:21.470 | 004.873 | SaveMusicDB start
| 01 | 04:03:21.531 | .062 | . no changes
| 01 | 04:03:21.593 | .061 | SaveMusicDB end
| 01 | 04:03:22.627 | 001.034 | DEACTIVATE

[musoware]

OK restart with the diagnostics still on, retry the hierarchy selection and send me the whole log, perhaps the error is captured earlier. Don't paste here as it will be long - send to support@klarita.net

[musoware]

Re-install fixed this. Better protection around it happening again in 2.6.40